Last updated: 28 July 2022
Provider and Contracting Party
HeyDriver GmbH
Carl-Zeiss-Ring 15a
85737 Ismaning
Germany
Managing Director: Rached Chaabane
VAT ID No.: DE310380320
Tax Number: 143/145/91926
Telephone: +49 176 70108481
Email: info@munich-airport-transfers.com
Website: https://munich-airport-transfers.com/
HeyDriver GmbH also operates under the business name “Munich Airport Taxi”.
1.1 These General Terms and Conditions apply to all passenger transport, airport transfer, taxi, private hire vehicle, chauffeur, limousine, shuttle and related transport services provided by HeyDriver GmbH, hereinafter referred to as the “Provider”.
1.2 A customer may be a consumer within the meaning of Section 13 of the German Civil Code (BGB) or a business within the meaning of Section 14 BGB.
1.3 These General Terms and Conditions apply to bookings made through the Provider’s website, online booking system, telephone, email, WhatsApp, mobile applications, business customer accounts, travel agencies, authorised booking partners or other communication channels accepted by the Provider.
1.4 Terms and conditions submitted by the customer that differ from these General Terms and Conditions shall only apply where the Provider has expressly accepted them in text form.
1.5 Individual agreements contained in a quotation, booking confirmation or separate written agreement shall take precedence over these General Terms and Conditions.
1.6 The version accepted when the booking was made shall apply to the relevant contract.
2.1 The Provider offers, in particular, airport transfers to and from Munich Airport and other airports, local and long-distance journeys, chauffeur and limousine services, hourly bookings, hotel and railway station transfers, trade fair and conference transportation, business and corporate travel, airline crew transportation, event and group transportation, ski and Alpine transfers, sightseeing tours and individually arranged passenger transport.
2.2 The exact scope of the service is determined by the booking confirmation.
2.3 The booking confirmation may include the pick-up location, destination, date and time, flight or train details, number of passengers, luggage, vehicle category, agreed price, waiting time, intermediate stops, child seats, additional services and special passenger requirements.
2.4 Unless expressly confirmed otherwise, the customer is not entitled to a particular vehicle model, registration number, vehicle colour or driver.
2.5 The Provider may supply another vehicle from the same or a higher category without an additional charge where the originally planned vehicle is unavailable.
2.6 Vehicle images and names displayed on the website are examples of the relevant vehicle category and do not guarantee the use of a specific vehicle model.
3.1 Prices, vehicles and services displayed on the website generally constitute an invitation to make a booking and not a legally binding offer.
3.2 By submitting a booking request, the customer makes a binding offer to enter into a passenger transport contract.
3.3 A contract is concluded when the Provider accepts and confirms the booking by email, SMS, WhatsApp, telephone, the booking system or another form of written or electronic communication.
3.4 An automatically generated acknowledgement of receipt is not a binding booking confirmation unless expressly described as such.
3.5 Where the confirmation differs from the customer’s request, it shall be treated as a new offer. The contract is concluded when the customer accepts that offer.
3.6 The Provider may refuse a booking where no suitable vehicle or driver is available, required information is incomplete or incorrect, the journey cannot be performed lawfully or safely, the customer has overdue payments, or the displayed price resulted from an obvious technical or calculation error.
3.7 The customer must check the booking confirmation immediately and report any mistake without delay.
4.1 The customer must provide complete and accurate booking information, including their name, mobile number, email address, pick-up and destination addresses, pick-up date and time, flight or train number, passenger count, luggage, required child seats, mobility aids, animals and oversized items.
4.2 The customer must remain contactable through the supplied telephone number during the period surrounding the scheduled pick-up.
4.3 The customer must immediately inform the Provider of changes to the flight number, arrival time, arrival airport, destination, pick-up time, passenger count, luggage or contact information.
4.4 The customer is responsible for selecting a pick-up time that allows sufficient time for normal journey duration, traffic delays, security checks, check-in, passport control and other foreseeable procedures.
4.5 The Provider does not guarantee that a customer will reach a flight, train, appointment or event where the customer selected an insufficient pick-up time.
4.6 For international journeys, the customer and passengers are responsible for valid passports, identity documents, visas, residence permits and other required documents.
4.7 The customer must ensure that the passenger and luggage capacity of the booked vehicle is not exceeded.
4.8 Additional costs caused by incorrect, incomplete or late information may be charged to the customer.
5.1 The applicable price is the price displayed in the booking system or stated in the booking confirmation.
5.2 All prices quoted to consumers are in euros and include applicable statutory VAT unless clearly stated otherwise.
5.3 A confirmed fixed price applies only to the journey and services stated in the booking confirmation.
5.4 A fixed price shall not increase solely because the driver uses a reasonable alternative route due to normal traffic, road closures, accidents or other unavoidable traffic conditions.
5.5 Additional charges may apply where the customer changes the pick-up location, destination, route, pick-up time or passenger count, requests additional stops or services, causes additional waiting time, carries undeclared luggage or requires a larger vehicle.
5.6 Tolls, road charges, motorway charges, congestion charges, tunnel charges, bridge charges, ferry charges, airport access charges and similar fees are included only where expressly stated in the quotation or booking confirmation.
5.7 Where such charges are not expressly included, the customer must pay the actual tolls, access fees or road charges in addition to the booking price.
5.8 Additional tolls or charges resulting from a customer-requested route change, intermediate stop, border crossing or destination change shall be charged separately.
5.9 Additional airport parking or access fees caused by extended waiting time may also be charged separately.
5.10 The Provider shall, where reasonably possible, inform the customer about foreseeable additional charges before they are incurred.
5.11 Unforeseen charges reasonably necessary to complete the journey safely and lawfully may be added to the final price.
5.12 A clearly incorrect price caused by an obvious technical, transmission, calculation or input error does not entitle the customer to the service at that price. The Provider shall issue a corrected offer.
6.1 The customer must pay the price stated in the booking confirmation.
6.2 Available methods may include credit card, debit card, PayPal, secure online payment, bank transfer, payment to the driver or invoice for approved business customers.
6.3 Only payment methods displayed during booking or confirmed by the Provider shall be accepted.
6.4 The Provider may require full advance payment or a deposit for long-distance journeys, groups, events, chauffeur or hourly bookings, high-value bookings or special vehicles.
6.5 Where required payment is not received within the stated deadline, the Provider may cancel the booking after an unsuccessful payment request.
6.6 A payment provider may perform a pre-authorisation, identity check or security check.
6.7 Invoices shall generally be sent electronically.
6.8 Statutory provisions apply in the event of late payment. Reasonable reminder and collection costs actually incurred may be charged where legally permissible.
6.9 The customer may only offset undisputed or legally established claims. Statutory rights of retention arising from the same contract remain unaffected.
7.1 The Provider may use its own employees and drivers, authorised subcontractors, licensed transport partners or other suitable agents.
7.2 Where a partner is used solely to fulfil the Provider’s obligations, HeyDriver GmbH remains the customer’s contracting party.
7.3 A pure intermediary service exists only where the customer is expressly informed before contract conclusion that another transport company is the contracting party.
7.4 Driver and vehicle information may be supplied shortly before pick-up.
7.5 The Provider may change the assigned driver or vehicle where the agreed service is not materially reduced.
8.1 The customer must be ready at the confirmed meeting point at the agreed time.
8.2 Airport meeting points shall normally be stated in the booking confirmation.
8.3 Depending on the booking, the driver may meet the customer in the arrivals hall, at an airport meeting point, outside the terminal, at a parking area or at another agreed location.
8.4 Where agreed, the driver shall display the customer’s or company’s name.
8.5 If the customer cannot find the driver, the customer must contact the driver or Provider before leaving the meeting point.
8.6 Leaving without contact may be treated as a no-show.
8.7 The Provider may change a meeting point for airport, railway station, event, traffic or safety reasons and shall inform the customer through the available contact information.
9.1 Unless otherwise stated, an airport pick-up includes a meet-and-greet service, up to 60 minutes of waiting time and the initial parking required for the normal pick-up process.
9.2 Where a correct flight number has been provided, the waiting period begins from the actual recorded landing time.
9.3 Where no flight number or an incorrect flight number was provided, waiting time begins from the confirmed pick-up time.
9.4 After the included 60 minutes, €25.00 shall be charged for every additional 15-minute period or part thereof.
9.5 Additional airport parking, access or waiting-area charges may be charged where incurred due to the customer’s delay.
9.6 The customer must immediately inform the Provider or driver about delays caused by passport control, baggage collection, customs, lost luggage, airport assistance or other post-landing circumstances.
9.7 Additional waiting time is subject to the continued availability of the driver and vehicle.
9.8 Where the customer cannot be contacted and does not appear before the included waiting time expires, the driver may leave. The journey may be treated as a no-show and the full booking price may remain payable.
10.1 For hotels, homes, business addresses, railway stations and other non-airport locations, 15 minutes of waiting time is included unless otherwise agreed.
10.2 After the included waiting time, €25.00 shall be charged for every additional 15-minute period or part thereof.
10.3 Additional parking, access or waiting-area charges caused by the delay may be charged separately.
10.4 If the customer does not appear and cannot be contacted, the driver may leave and the booking may be treated as a no-show.
10.5 Where the customer reports a delay, the driver shall wait longer where reasonably possible and subject to subsequent bookings. There is no entitlement to unlimited waiting time.
11.1 Where a correct flight number is provided, the Provider shall endeavour to monitor publicly available flight information.
11.2 The customer must nevertheless immediately report any flight cancellation, rerouting, changed flight number, changed arrival airport, rebooking, substantial schedule change or other change affecting pick-up.
11.3 The Provider is not responsible for incorrect, incomplete or delayed information supplied by airlines, airports or external systems unless caused by the Provider’s own breach of duty.
11.4 A flight rerouted to another airport does not create an automatic right to collection there.
11.5 Pick-up from an alternative airport is subject to driver and vehicle availability, Provider confirmation, a revised price, additional tolls, parking and waiting time.
11.6 A flight rerouting or cancellation that is not communicated to the Provider at least two hours before the confirmed pick-up time shall incur a charge of 100% of the total booking price.
11.7 This applies particularly where the vehicle or driver has already been reserved, prepared or dispatched.
11.8 Where notice is given at least two hours before pick-up, the Provider may offer a rebooking, credit or refund after considering the time of notice, dispatch status, non-refundable costs, the requested alternative and the circumstances.
11.9 The customer may be required to provide airline evidence.
11.10 The customer may prove that no loss or a substantially lower loss was incurred.
12.1 Changes must be requested as early as possible and become binding only after Provider confirmation.
12.2 Changes are subject to driver and vehicle availability.
12.3 A price adjustment may apply where the date, time, location, destination, route, passenger count, luggage, vehicle category or services are changed.
12.4 If a change cannot be accepted, the original booking remains valid unless cancelled under these terms.
12.5 A change communicated only to the driver is not binding unless confirmed.
13.1 An individual airport transfer may be cancelled free of charge no later than 12 hours before the confirmed pick-up time.
13.2 If cancellation is received less than 12 hours before pick-up, the Provider may charge 100% of the total booking price.
13.3 Cancellation becomes effective when received by the Provider through email, WhatsApp, the booking system, telephone with confirmation where requested, or another accepted method.
13.4 The time of receipt determines compliance with the cancellation period.
13.5 Flight rerouting or cancellation must be reported as soon as the customer becomes aware of it.
13.6 A rerouting or cancellation not reported at least two hours before the confirmed pick-up time shall incur 100% of the total booking price.
13.7 A requested rebooking is subject to availability and may involve a price difference or additional cost.
13.8 The customer may prove that no loss or a substantially lower loss was incurred. The Provider may prove a higher actual loss.
14.1 Chauffeur and hourly bookings may be cancelled free of charge no later than 24 hours before the confirmed starting time unless different terms were agreed.
14.2 Cancellation less than 24 hours before the start may be charged at 100% of the booking price.
14.3 Different terms may apply to group bookings, events, airline crews, trade fairs, multi-day services, long-distance transfers, multiple vehicles and specially organised services where stated in the quotation or confirmation.
14.4 Non-refundable third-party costs may be charged.
14.5 The customer may prove that no loss or a substantially lower loss was incurred.
15.1 A no-show may occur where the customer does not appear during the included waiting time, cannot be contacted, leaves without contact, supplied a wrong address, is at another terminal without notice, exceeds vehicle capacity or withheld information prevents lawful or safe transport.
15.2 In the event of a no-show, 100% of the booking price and additional parking, access and waiting charges may be charged.
15.3 The customer may prove that no loss or a substantially lower loss was incurred. Expenses saved by the Provider shall be considered.
16.1 Passenger transport contracts generally do not carry the ordinary statutory 14-day withdrawal right applicable to certain distance contracts.
16.2 Contractual cancellation rights under these terms remain unaffected.
16.3 A declaration described as a withdrawal shall normally be treated as a cancellation under the applicable provisions.
17.1 The customer must accurately state the number, size and nature of luggage.
17.2 Luggage is carried only within the legal and practical capacity of the booked vehicle.
17.3 Bicycles, skis, snowboards, wheelchairs, pushchairs, musical instruments, large sports equipment, oversized suitcases, heavy items and other bulky objects must be declared in advance.
17.4 Undeclared luggage may be refused where safe or lawful transport is not possible.
17.5 Explosives, highly flammable, radioactive, toxic or corrosive materials, illegal goods, unsecured weapons and dangerous items are excluded.
17.6 The customer must remove all personal property at journey end. Statutory liability remains unaffected.
18.1 Child seats must be requested when booking, with the child’s age, approximate weight and height.
18.2 A child seat is included only where expressly confirmed.
18.3 The customer is responsible for correct information.
18.4 The driver may refuse transport where an unsuitable seat caused by incorrect information prevents lawful transport.
18.5 Parents, guardians and supervising adults remain responsible for children throughout the journey.
19.1 Animals must be declared and accepted before transport.
19.2 Animals must be carried in a suitable carrier or secured through an appropriate restraint system.
19.3 Different rules for recognised assistance dogs remain unaffected.
19.4 Undeclared animals may be refused where safe or reasonable transport is impossible.
19.5 The customer is responsible for supervision and, under applicable law, for damage or exceptional soiling caused by the animal.
20.1 Passengers must comply with reasonable driver instructions and statutory seat-belt requirements.
20.2 Smoking and vaping are prohibited.
20.3 Illegal substances, threats, aggressive or violent behaviour, interference with safe driving, deliberate damage, excessive soiling and harassment are prohibited.
20.4 The driver may refuse or end transport where a passenger creates a safety risk, threatens another person, refuses safety instructions, is too intoxicated for safe transport or makes continued transport unreasonable.
20.5 Where refusal or termination results from customer or passenger conduct, the customer remains responsible for services provided and actual losses, less saved expenses.
21.1 The customer is responsible, to the extent permitted by law, for damage culpably caused by the customer, passengers, children, animals, luggage or other items included in the booking.
21.2 The customer must ensure that passengers, children and animals do not damage or excessively soil the vehicle.
21.3 The customer shall be liable for reasonable and verifiable repair, replacement, specialist cleaning, disinfection, odour removal, towing, workshop, inspection and loss-of-use costs.
21.4 Where vomiting occurs inside or on the vehicle, a flat cleaning charge of €350.00 shall apply.
21.5 The charge applies whether vomiting is caused by the customer, another passenger, a child or another person included in the booking.
21.6 In addition, the Provider may charge reasonable and verifiable loss-of-use costs while the vehicle is unavailable for cleaning, disinfection, drying, repair or odour treatment.
21.7 If actual cleaning or repair costs exceed €350.00, the Provider may claim the higher amount upon evidence.
21.8 The customer may prove that no cleaning or damage occurred, that costs or loss of use were substantially lower, or that the customer or relevant passenger was not responsible.
21.9 Normal wear and tear is not charged.
22.1 The Provider shall endeavour to arrive at the agreed time.
22.2 Delays may result from traffic, accidents, weather, closures, police measures, airport restrictions, official orders, unexpected breakdowns or circumstances outside reasonable control.
22.3 The Provider shall inform the customer of a foreseeable substantial delay where reasonably possible.
22.4 An equivalent or higher-category replacement vehicle may be used.
22.5 No arrival guarantee for a flight, train, appointment or event exists unless expressly confirmed in text form.
22.6 Statutory rights for culpable Provider breaches remain unaffected.
23.1 The Provider may cancel or terminate where performance is impossible, lawful transport cannot be provided, materially false information was supplied, a serious safety risk exists, payment is overdue, force majeure prevents performance or no reasonable replacement is available after breakdown.
23.2 Where possible, the Provider shall offer a replacement vehicle, alternative time, rebooking or other reasonable solution.
23.3 If the Provider permanently cancels for reasons not attributable to the customer, payments for unprovided services shall be refunded.
23.4 Further claims are governed by applicable law and these liability provisions.
24.1 Neither party is responsible where performance is prevented by circumstances beyond reasonable control, including natural disasters, extreme weather, war, unrest, terrorism, border closures, quarantine, government orders, major strikes, road closures or widespread transport disruption.
24.2 The affected party shall notify the other party where reasonably possible.
24.3 Services already provided must be paid. Payments for services permanently not provided shall be refunded subject to costs lawfully incurred.
24.4 Mandatory statutory rights remain unaffected.
25.1 The Provider has unlimited liability for intent, gross negligence, injury to life, body or health, fraudulent concealment, expressly assumed guarantees and mandatory statutory liability.
25.2 For slight negligence affecting an essential contractual obligation, liability is limited to foreseeable loss typical of the contract.
25.3 Liability for slight negligence affecting non-essential obligations is excluded to the extent permitted by law.
25.4 These limitations also benefit managing directors, employees, drivers, agents, subcontractors and partners.
25.5 Mandatory passenger transport, road traffic, insurance and product-liability rules remain unaffected.
25.6 Where Section 23 of the German Passenger Transport Act applies, its rules concerning passenger property damage remain applicable.
25.7 The Provider is not liable for items left in the vehicle unless loss resulted from a culpable breach of duty.
25.8 The Provider is not liable for an independent third party where the service was expressly identified as intermediary and that third party was the customer’s contracting party.
26.1 The customer is responsible for their own culpable conduct and that of persons or animals under their supervision.
26.2 This includes damage or costs caused by adults, children, infants, animals, luggage, personal property and undeclared dangerous or unsuitable items.
26.3 The customer assumes responsibility for children and animals included in the booking.
26.4 The customer must reimburse reasonable and verifiable vehicle damage, exceptional soiling, cleaning, repair, loss-of-use and other costs caused by culpable conduct or incorrect booking information.
27.1 Items found shall be secured where reasonably possible.
27.2 The customer should promptly provide the booking number, journey date, time, route and item description.
27.3 The Provider does not guarantee recovery.
27.4 Shipping or special delivery is at the customer’s cost and risk where legally permissible.
27.5 Statutory obligations remain unaffected.
28.1 Complaints should be submitted as soon as reasonably possible.
28.2 Complaints may be sent to:
HeyDriver GmbH
Carl-Zeiss-Ring 15a
85737 Ismaning
Germany
Telephone: +49 176 70108481
Email: info@munich-airport-transfers.com
28.3 The customer should provide the booking number, journey date, pick-up time, passenger name, description and any evidence.
28.4 Prompt-reporting requests do not limit statutory rights.
29.1 Customers must protect account details and report suspected unauthorised use.
29.2 Website texts, images, graphics, logos, software and booking-system content are protected and may not be reproduced, modified, distributed or commercially used without permission.
29.3 Automated extraction, scraping, interference or misuse is prohibited.
29.4 The Provider may suspend an account in cases of fraud, payment abuse, repeated no-shows, serious breaches, misuse or threats to systems or employees.
29.5 Existing contractual and statutory rights remain unaffected.
30.1 Personal data is processed under applicable data protection law and the website Privacy Policy.
30.2 Where necessary for booking performance, relevant information may be provided to the assigned driver, transport partner, payment provider, IT provider or other involved service provider.
30.3 Only information reasonably required for the relevant purpose shall be shared.
30.4 Statutory commercial and tax retention requirements remain unaffected.
31.1 HeyDriver GmbH is not obliged and is generally not willing to participate in dispute-resolution proceedings before a consumer arbitration body.
31.2 The Provider shall nevertheless endeavour to resolve complaints directly and amicably.
31.3 Mandatory information obligations remain unaffected.
32. Applicable Law
32.1 German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.
32.2 For consumers, this choice applies only where it does not remove mandatory protection of the country of habitual residence.
33.1 Statutory places of jurisdiction apply to consumers.
33.2 For merchants, legal entities under public law and special public-law funds, the Provider’s registered office is the agreed jurisdiction where legally permissible.
33.3 The same applies where a business customer has no general jurisdiction in Germany.
34.1 The contractual language is German.
34.2 This English version is a translation for convenience.
34.3 In the event of any inconsistency, the German version shall prevail to the extent legally permissible.
35.1 The Provider may amend these terms for future bookings due to legal changes, service changes, technical developments, booking procedures or payment methods.
35.2 The version accepted at contract conclusion continues to apply to an existing contract unless otherwise agreed.
36.1 Individual agreements take precedence.
36.2 Amendments and additional agreements should be recorded in text form for evidential purposes.
36.3 If a provision is wholly or partly invalid, the remaining provisions remain valid.
36.4 The applicable statutory provision replaces an invalid term.
HeyDriver GmbH
Carl-Zeiss-Ring 15a
85737 Ismaning
Germany
Managing Director: Rached Chaabane
VAT ID No.: DE310380320
Tax Number: 143/145/91926
Telephone: +49 176 70108481
Email: info@munich-airport-transfers.com
Website: https://munich-airport-transfers.com/
